Trust is an Outcome, Not a Value

In our trainings, we ask people to share their values. Inevitably we hear "trust." Though we all want to be trusted and be able to trust others, the reality is trust is an outcome. Trust takes time. Here are four things you can do to establish a foundation for trust:
1. Keep your word. Promises were meant to be kept. That is true on both sides of the aisle. We need to realize the seriousness of our word; as well as the word of others. We need to keep others accountable for the things they said they'd do and to the degree they said they would do it! From delivering a lunch to the vows of matrimony, promises need to be kept.

2. Act predictably. No one likes to work for or work with someone who isn't predictable. Most people would rather know someone is consistently angry and irritable than someone who is happy one day and angry the next. Inconsistency in attitude is an indicator of inconsistency in other areas of life.

3. Articulate your message. When you make statements, communicate them clearly. Be specific in your expectations and in your vision. Keep it simple. Far too often mission statements are paragraphs of good values, but too complicated to remember or take to heart. Articulate your message and remember often recipients of a message hear promises, not concepts.

4. Be sincere and up-front. When you are upfront and candid, people will have less reason to come back and accuse deception. Remember, there is no such thing as a half-truth. Full disclosure with true care for the other person’s well-being can’t be beat!

Author and apologist Ravi Zacharias said, “Integrity is such an admirable quality, that even your enemies will trust you if they know you’re a man of integrity.” That’s a legacy worth striving for! Trust is the best cure to skepticism.

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