Behavior Makes or Breaks Relationships



Michael E. Frisina is an internationally recognized leadership expert, speaker, and author. He has developed leaders and organizational teams worldwide. He is the owner and founder of The Frisina Group. His work in healthcare leadership, safety, and quality has been recognized by The Joint Commission in their publication, Doing the Right Things Right.

Significant health care change initiatives today often focus on technology and process, unfortunately in doing so they frequently neglect the key ingredient for execution — the people. When organizations focus on aligning people with strategy, the likelihood of execution improves to drive performance success in outcomes. 


We operate in an industry that experiences constant change and regulation. The fundamental challenge to all health care leaders is: How do I as a leader intend to lead my organization through the constant changes driven by the market and by health care reform? Leadership is the daily, persistent expression of behavior that positively connects with people to execute and accomplish the mission of the organization. If you have been receiving our newsletter for some time you have heard us repeat over again that individual leader behavior is the singular most important predictor to this high level of organizational performance. We do so because time and time again it continues to appear that when people are engaged positively with their leader they are engaged in their work. 

Influential leaders succeed where other leaders fail because they perform at a higher level, are more productive, and achieve greater results than other leaders, faced with similar circumstances and given the same resources. The success and effectiveness of influential leaders is driven by what is commonly referred to as tactical capacity - a set of behaviors that enables them to become role models for followers, guide operational improvements, execute on strategy consistently, and sustain performance excellence. 

Influential leaders recognize the importance of self-awareness, collaboration, and building highly effective relationships. They spend time focusing their efforts in key areas that will build connections with the people they lead to drive performance. They focus these efforts around the fundamental skill set of tactical capacity. We define tactical capacity as simply “getting it right as a leader” both with the technical elements of performance but with people too. When you have a meaningful relationship with another person you work more effectively together. You have a common goal and a consistent purpose. Your efforts are channeled toward the same common outcome and you drive performance in the organization to peak levels.
Join Dr. Frisina in his upcoming webinar "Jerks at Work: Because we all know at least one." Webinars will be heald on April 10th and April 24th. To learn more and register for this unique and organization changing webinar visit our website: www.cornerstone-leadership.com.

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